California scores higher than Texas in airport satisfaction

An archive photo of the Love Field terminal in Dallas on Sept. 26, 2014.

An archive photo of the Love Field terminal in Dallas on Sept. 26, 2014.


A California airport scored a higher satisfaction rating than a Texas one, according to a new report.

The folks at Travel Lens revealed that John Wayne Airport in Santa Ana, California, scored a higher passenger satisfaction rating than Dallas Love Field. That’s one point for California in the ongoing feud between states.

A full breakdown included the amount of passenger satisfaction points each airport scored out of a 1,000:

  1. Tampa International Airport- 846 points
  2. Indianapolis International- 842 points
  3. Pittsburgh International- 839 points
  4. John Wayne Airport- 826 points
  5. Southwest Florida International- 826
  6. Dallas Love Field- 825 points

Travel Lens used factors such as baggage claim and terminal facilities to measure passenger satisfaction. The other Texas airport to make the list was William P. Hobby Airport in Houston at 803 points.

Along with passenger satisfaction, the report also ranked several other factors for Dallas Love Field:

  • Overall airport rating– 7.35/10
  • Average wait time- 9 minutes
  • Google review rating- 4.4/5
  • CO2 emission per passenger– 98g/km

Related stories from Fort Worth Star-Telegram

Profile Image of Brayden Garcia

Brayden Garcia is a service journalism reporter at the Star-Telegram. He graduated from the University of Texas at Arlington in 2020, where he worked at the student newspaper, The Shorthorn. He previously worked at The Dallas Morning News covering education.

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